Are you looking for a technology consultant committed to understanding your unique organizational needs, while at the same time providing exceptional results and quality service?
Finding the full package in a consulting firm can often lead to months of searching and interviewing for the best fit. Sometimes, this means spending valuable time and resources in an elusive search.
At RelationEdge, we understand that finding a Salesforce consulting agency that can promise both relationship and results is one of the most important things you’ll ever do for your company or team. We also understand that finding a consultant who truly listens and collaborates with your team isn’t always easy.
That’s why we’re so committed to offering a unique customer service experience that outshines any consulting option you’ve seen so far. Here are some of the ways we put that promise into action to go above and beyond as your consulting partner.
We Put Relationships at the Heart of Everything
At RelationEdge, our team has an established core value of building healthy relationships with our customers and clients. This cornerstone concept is so vital to the way we operate that our founders put “Relation” in our brand name!
We build a relationship with you first, so we can tailor our services to the way you want to be served. We believe that true results simply don’t work the other way around. When you feel that you have a dedicated partner, committed to working with you, it’s easy to envision the future success of your whole team.
Our consultants become part of your team, rather than outsiders assessing your team. With this goal in mind, we spend dedicated time getting to know you, your team members, and your organizational mission at the start of our working relationship.
We Put Process First
When you choose to work with RelationEdge, you’ll often hear us reference our “process first” approach to service. This simply means that we aim to follow the right steps, in the right order. With technology implementation, it’s easy to put the cart before the horse and begin to change workflows or introduce new technology before careful evaluation.
To avoid those pitfalls, we conduct a Business Process Review (BPR) when we begin working with you. During the BPR, our team takes a careful look at systems like your sales cycle, your definition of success, and your current automations. We ask your team questions and listen to their thoughts about your existing process, what they feel is working well, and where they see areas to improve. Only after we’ve painted a complete picture of how your teams work will we start to make recommendations for your custom designed solution.
Why is this process so valuable? Matt Stoyka, Founder and CEO of RelationEdge, puts it this way: “We have to understand our client’s business, in order to determine how to help them scale and grow their business while providing great service to their customers. The technology comes second.”
We Listen to Your Needs and Challenges
One of the underlying hesitations many companies face in hiring a consultant is fear — fear that the consultant won’t truly listen, or understand how to help bring processes in line with your larger goals.
We believe a large part of our job as a consultant is to be a great listener. It starts from the first BPR meetings, where we listen to your team’s thoughts, insights, and concerns about your current workflows.
After your BPR, we get to work designing a solution to meet your business needs, but our role as a listener doesn’t end here. The RelationEdge team acknowledges that change is often scary, especially when it comes to managed services. We keep open lines of communication throughout our time working together, so your team can always bring up questions, concerns, and new ideas. We also work with you to create avenues for feedback throughout your technology implementation or managed service agreement, in order to gather feedback from your staff and use it to guide your project moving forward.
We treat our working relationships as friendships that prioritize empathy and understanding. In doing so, our team can help you embrace change with excitement.
We Collaborate with You
While some consulting firms approach projects from a singular point of view, we’re not here to replace you or your team. We are here to support and enable your team, by providing value with our expertise and skills to take some of the burden off your internal staff.
We recognize the value and functionality of the systems you’ve worked for years to establish. We also know that you’ve come to us because you’d like help making those systems work better for your company’s needs. Our consultants don’t seek to remove or undo all of the hard work you’ve done; we seek to shed light on possible improvements and educate you on new technology pathways. The goal is to deliver education in a way that makes you feel equipped to tackle whatever comes next.
We Make a Positive Impact
At the end of the day, we recognize the importance of seeing results from your investment. Our team aims to serve you with tangible solutions that make a positive impact in the way you do business. This involves customized Salesforce solutions, the best third-party app integrations available, and ongoing services in technology and digital marketing that can adapt as your business evolves and changes.
Part of our commitment to putting process first is about ensuring that from the outset, we identify solutions that can make a visible and positive impact on your team’s productivity and results.
Let’s Transform Your Business Together
If you’re ready to get started on your own Business Process Review, or you simply want to have a conversation about our approach to consulting, reach out to us today. Our team is happy to answer any questions you may have.
In the meantime, be sure to browse our customer success stories to learn more about how RelationEdge can change the future of your business through our one-of-a-kind consulting experience.