Service Cloud Integration
With Salesforce Service Cloud customer service software, you will be able support every customer—anytime, anywhere. Service Cloud is the world’s #1 customer service solution that lets you increase customer loyalty with faster and smarter service. Work with customers on their own terms with 24/7 support in a personalized way that goes above and beyond what your competitors can deliver. Service Cloud offers multi-channel support so you can handle email, phone, or social networking, all from one screen, giving you and your agents the right systems to resolve cases quickly and easily.
Desk.com’s all-in-one customer support app is perfect for small business. Desk.com works out-of-the-box, allowing you to manage cases and help customers faster than ever. Share your knowledge on a self-service site so your customers can find their own answers, on their computer or their mobile devices. Route inquiries to the right agents and keep them all organized with intelligent tools that help you close cases in record time. Desk.com also offers flex pricing so your whole company can pitch in on a case. Finally, if your company finds a need to upgrade to Service Cloud, transferring information is quick and easy.