The best way to illustrate this is by understanding challenges clients can have when adopting Salesforce and understanding how proper training can not only help avoid these challenges but prosper in the implementation process.
A recent client of ours was a small company faced with the challenge of teaching their entire team Salesforce implementation. One of our recommendations was the train-the-trainer approach. With this approach, it allowed one person to attend the training session then go back and train the rest of their team.
When clients embrace training, it allows their users to ask questions, share real life examples and practice a “day in the life” scenarios. Following proper training, clients are able to quickly adopt and use Salesforce, and began reaping rewards. Proper training also leads to increased sales and retention and both customer and employee satisfaction.
Whether you are a client coming from a technology driven company or a client converting from a paper-based system with limited to no technology use, proper training will lead to successful Salesforce adoption! It also leads to consistency and useful analytics. Training will provide your team with the right information and lots of tips and tricks to drive Salesforce adoption.
Contact RelationEdge to see how we can help with your Salesforce implementation and training!